020 7340 1159 info@shelfordgroup.org

myHealth@QEHB is a leading-edge patient records portal developed by the in-house Development team at University Hospitals Birmingham NHS Foundation Trust (UHB).

myHealth@QEHB allows QEHB patients to remotely access some of their clinical information held by the Trust – for example letters, appointments and laboratory results.

Patients can submit information direct to their healthcare professional, allowing their healthcare professional to instantly see the updates and respond where necessary. Patients can store and share files pertaining to their health on the system, view and add their own appointments at and away from the hospital, as well as receive reminders, and much more. The number of patients who have signed up for remote access to their healthcare records is now in excess of 20,000.

A number of benefits have been seen from myHealth@QEHB to both patients and the Trust. For example, a recent survey showed that using myHealth@QEHB saved over 54% of responders a call to the hospital which, on the assumption of five mins per call, this equates to saving almost a week of NHS employee time. Patients who live miles away from the hospital with chronic conditions have reported that having access to myHealth@QEHB and having a direct line of communication with the hospital has allowed them to manage their conditions without having to be at the hospital in person.

The myHealth@QEHB website is also a platform for video clinics (myVideoClinic), which allows patients and consultants to engage in online video, voice and text chat conversations for follow up appointments as part of their care. The ambition of this service is to improve patient and clinician experience and utilise clinic capacity more efficiently. Patients can attend their outpatient appointment from the comfort of their own homes – one patient recently attended an appointment from abroad!

There are currently nine specialties using Video Clinics and there are already a number of benefits that are being seen including reduction in travel time and expenses, less time off work, improved record of consultation, greater involvement in healthcare and more clinic capacity.

So far there has been a saving of 28,636km in travel distance which is equivalent to approximately 71% of the equatorial circumference of earth. Time saved for patients in travel time thus far equates to over four weeks in time. One patient reported that having a video appointment had saved her and a family member a day off work and over £50 in expenses. Having audio available as part of the patient’s record is a significant step towards empowering patients with greater access to their healthcare records.